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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A pop-up menu will show up. It offers exhaustive info about all the actions that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of tutorial video clips describing how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you searching for, have a peek at our extensive Frequently Asked Questions section, which includes questions asked by actual customers and provides real solutions. We periodically "revamp" our Frequently Asked Questions database with new entries so as to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can get in touch with our fantastic team of support engineers available 24-7-365 and ready to assist you with any issue. Each trouble ticket you submit will be replied to in less than 1 hour (the average trouble ticket response time is just twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 170252

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com